Karen
Wedding: 10/28/11
My new husband and I just can't say enough good things about Jen. We were afraid that planning a wedding from 500 miles away would be impossible, but because of her, it was painless. From the first meeting we had with her, she made us feel calm and relaxed because she was incredibly nice, well-organized, professional and had expert knowledge of wedding planning. She eased the control freak in both of us and we new that we had nothing to worry about. She also made us feel like we were the only couple she was working with when we know that was not true. Jen really cares about how her clients feel.
The thing most important to us is communication and getting responses to questions/concerns in a timely manner. She was always quick to answer my emails (and texts!) and instantly reassured us with the answer to any crazy question we could throw at her.
Jen and her assistant Raven gave us the wedding of our dreams. They took our vision and turned it into reality. The stunning way they decorated for the ceremony and the reception far surpassed any inspiration photos I sent to Jen. She made our venue look like a movie set. I could never have done it without her. Hiring her was like hiring a clone of myself and that's what you need for your wedding. There were a few minor glitches on wedding day (everybody is going to have something unexpected happen) and Jen resolved them quickly and quietly. Everything turned out perfect for us. There was no stress for me and that was awesome!
Jen's prices are very affordable and she is worth twice what she charges. Hire her and you will thank yourself later, like we did. Every couple should have it as easy as Jen made wedding planning for us. We feel incredibly lucky that we found her.
Jessica
Wedding: 9/17/11
Jen was absolutely amazing!!! She was the Day of Cordinator for my wedding and she was awesome. She was there for me every step of the way, and even though she was only my DOC she helped me out with some little problems too. She was so friendly and made working with her so easily. She did my timeline and made sure everything went smooth during the wedding. She was well worth every penny and more!! Without her my wedding would not have turned out to be so pretty and I would have been a stressed out mess. Instead I enjoyed the wedding and had a fabulous time.
caili2005
Wedding: 5/21/11
I hired Jen 3 months prior to my wedding. Two weeks before my wedding, however, she e-mailed me to let me know that she could no longer be our day of wedding coordinator, but that she would still try to do our timeline and contact our vendors the week of the wedding to confirm. I understand that things come up, however, the situation was handled pretty unprofessionally. I would have preferred a phone call or a meeting to discuss vs. an email, and also, i would have appreciated if she would have offered to find someone else to replace her for our wedding (as she promised if she for some reason couldn't attend before i hired her). I had to ask her to try to find someone else, and she did come back to us with a suggestion the week of the wedding. We did eventually got the timeline for the wedding 3-4 days before the wedding. The whole situation caused my husband and I a lot of stress the 2 weeks leading up to our wedding.
hyeeun98
Wedding: 4/9/11
When we first met Jen, we knew she was going to be a perfect fit for us. She was very professional, laid back and very easy to work with. She was always available via email, phone or texts whenever I needed her throughout the whole planning process. Every vendor she suggested ended up being the perfect choice for us. Choosing Jen as our wedding planner was the reason our wedding turned out as great as it did. Thank you Jen and Raven for helping us create a special memory!
melevebald
Wedding: 4/2/11
I really enjoyed working with Jen. She was my Day of Coordinator, and I appreciated her calmness during a hectic day. It was so nice not to have to worry about the vendors, timeline, and other details the week of the wedding because she took care of it all.
andreai
Wedding: 9/25/10
I used Jen's day of wedding coordinating service. She was AWESOME! I would have been so stressed out on the day of my wedding if she hadn't been there. I didn't have to worry about anything and the day was perfect. I would definitely recommend using her services.
Orchid
Wedding: 9/4/10
Jen is an exceptional person which makes her a fantastic planner. She is very approachable and down to earth. She took care of some snags very smoothly that popped up during my wedding day. Her rate is also very reasonable.
Ari
Wedding: 7/24/10
Jen is amazing! I met with her shortly after I got engaged and thought she was great then but wasn’t sure if I could afford a DOC in my budget. I didn’t hire Jen until halfway through my planning process, but I was so happy I got her when I did. She went above and beyond throughout the last 7 months. She helped me create my wedding invitations, which is not part of her DOC job. She responded immediately to all my questions, no matter what time it was, day or night. Her personality is awesome, she is so easy going but quick to take control of any situation. She made the entire day run smoothly even when we got behind on the timeline. Even my mom was completely impressed with everything Jen was doing on the day of the wedding. She made my day stress free and fun! I am so happy I worked her fee in to my budget because I could not have handled dealing with everything on the day of my wedding. I am just sad now that I do not get to talk to her as much! If you need a DOC hire her immediately!!!
ksutt7711
Wedding: 7/10/10
I have really mixed feelings about this review because I'm not sure that the poor quality of service is usually what Jen provides. She definitely seems like a nice enough person and our design aesthetic seemed like a good match. Still, we booked her for day of coordination a year out from our May wedding. Meanwhile, she planned and executed a wedding show of sorts the weekend before our wedding, so needless to say, she put that ahead of our wedding planning needs and maybe that's why we received the level of professionalism and service we did.
I will say that Jen was responsive via email, though she often didn't save or remember emails we had exchanged. Otherwise, communication via phone or in person was a bit awkward and Jen seems to be a bit reserved and shy, not the take charge person I was expecting in a planner.
Early on, I hired her, at her suggestion, to make a flowered belt for my engagement photos. As our photo date got closer, I reached out to ask about the belt and she laughed it off, saying that she'd messed up the dates and wouldn't be able to get it to me in time, but that she'd send it on for free since she messed up. I never received the flowered belt. Maybe that should have been my first warning...
So really, my review boils down to 3 major things:
1) after not hearing from her until the week before our wedding, I went ahead and created our own timeline which I then had to email to her 2 separate times, but she still didn't send out the "official" timeline (which was just the one I had created but in her template, but with my name spelled wrong throughout) until after midnight, the night before the rehearsal dinner.
2) we really only wanted Jen there for day of coordination to cue our recessional music (which started playing after we were already down the aisle and our wedding party had started down), and to handle any hiccups that day (the table numbers had to be rearranged that morning, and the parents of the groom were put in the very back of our reception tent). Also, the "professional assistant" she offered in her contract was her 14 year old daughter, which I wouldn't have minded at all about if she'd been more upfront about it. She also states in her contract that she will attend the rehearsal and be there on the wedding day from the start until the last guest leaves. She actually asked me if she needed to come to the rehearsal dinner, and when I insisted, she was more of a spectator, but did offer a helpful hint here and there. On our wedding day, she was there fairly early, but she left well before the end of the wedding, asking me twice if it was okay if she left yet, and while working the reception, I asked her to make sure guests were using the photo booth, and she told me, "Well, I think they're going in there on their own." Her heart just didn't seem to be in it.
3) I LOVED my wedding. It was an amazing, incredible day and the love and care me and my family and friends put into it was truly astounding. That said, the design and details of our wedding had absolutely nothing to do with Jen. I appreciate that our wedding was awesome and that Jen would want to use it to promote her business, but without asking or noting that she did not help with the design of our wedding, she downloaded a LARGE amount of photos from our wedding (pinwheels, chalkboards, bathtubs and all) and posted them to her facebook page and website. When we contacted her and mentioned that it was slightly upsetting to see her taking credit for the HOURS and HOURS of work put in by us and our families, she sent back a clipped portion of the contract that stated she was allowed to use photos for self-promotion. Nevermind that she herself had violated several terms of that same contract, such as making regular check-ins with myself and my fiance and creating the timeline and sending it out 2 weeks before the big day. After we noted our disappointment, she did promise to remove most of the photos and label the remaining ones as day-of coordination only, but that was a month ago, and it still hasn't happened on her website.
I will say that Jen's prices were much less than other, more established planners we interviewed, so maybe shame on us for getting what we paid for. Again, she seems like a nice enough person, but I still can't wrap my head around some of the decisions she made in her dealings with us, except to think that our treatment was out of the ordinary. Otherwise, I really have no idea how she's stayed in business.
Robin
Wedding: 8/15/09
Jen was beyond wonderful in helping me with my wedding. All that I wanted was someone to help me the day of the wedding so that I wouldn't have to worry about all the little details. Jen absolutely did that for me, and so much more. As I said, I used her Day Of Coordination package but she never hesitated to offer advice, be a part of the planning with other vendors, or confirm details time and time again. Any time there was even a slight hitch on the day of, Jen and her assistant were right there to fix it before it became a problem. Jen gave me and my family such peace of mind... I highly recommend her!
Stacey
Wedding: 9/20/08
Planning: A+
Day of: A++++
PHENOMENAL! Jen is worth every penny plus some. I had some fantastic vendors but she was my #1 vendor. She pulled off every detail and made our day perfect. She really went WAY over and beyond the duty of a DOC. If you haven't booked her, definitely do it! She was amazing.